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Resources2020-08-11T21:30:11+00:00

Information to help you through the process

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Who We Are

We love what we do and it shows. With nearly 10 years of experience in roofing in the Colorado Springs area, we know our industry and the unique challenges with the extreme weather conditions here. We dedicate our utmost energy and integrity to every project we take on, and we treat each one like it’s our own.

Strategies & Plans

While every customer is unique, what makes our work so efficient is the system that we employ for each roofing project. Every project has its own requirements, and our system helps us manage them all consistently. We’ll discuss each step with you, answer your questions, and prepare a customized plan to help you through the process.

Schedule Free Inspection

Meet Our Team

Jack Caton, Ronda Macrory, Amy Eakon

Well Respected

A vast majority of our projects come from referrals from happy homeowners, real estate agents, and other referral partners.

Expert Team

Your project will be handled by experts every time. We make sure you have the most experienced professionals working for you.

Quality Assurance

You’ll find the support you need to ensure that things runs smoothly. We’re here to help you with any questions.

INSPECTIONS

Have Your Roof Inspected

Perhaps you are selling your house and have asked The Jack Caton Team to inspect your roof before it ever goes on the market. That’s smart because it allows so much more time if there are issues with the roof. Perhaps you have a contract on the house and the home inspector’s report indicates that the roof may have wind or hail damage or that the roof is old and deteriorated and you ask us to inspect the roof. It could be that you experienced some heavy and possibly damaging hail or wind in the recent past and believe that having your roof inspected is a good idea. It is.

Of course, you or your agent can call us or email us or you can use our new Website to order the inspection. You will receive an automatic reply via email that we have received your request and that we will contact you soon with the specifics as to the date of the inspection and who it is that will be doing the inspection. The Jack Caton Team is the only roofing contractor in the country using the JCRT Online Job Tracking System. It was specially designed to make the roofing experience more comfortable and seamless for everyone involved.

When we set the inspection time an email will be sent to you and your agent letting you know that the inspection date has been set or you my schedule the date and the time when you use the JCRT System to request the inspection.

We are pleased to let people know that their roof is free of defects and are happy to provide a 5-year roof certificate upon request.

Free Inspection – Owner

As a conscientious roofing contractor, we do complete inspections of the roof and other parts of the property when asked to do an inspection resulting. When the inspection has been completed, the property owner receives a full written report regarding the condition of the roof and other parts of the property, if applicable along with photos that show indications of the damage we found. We will issue a report even if there is no damage and will include a photo of the front of the house and a couple of the roof.

In some instances, the report will be sent within minutes of the inspection being completed and in others it may be a few hours before the report and photos are sent. If this is a roof that needs to be replaced and we believe that that there is sufficient damage to warrant initiating a claim and the property is under contract or pending closing, we may call you or your agent right away so the insurance company claims department can be called immediately and arrangements can be made for their adjuster to inspect the roof and other parts of the property. Even if we call you the report will still be sent along with the photos.

Among our credentials as a quality roofing contractor is our intimate knowledge of the real estate business. Jack Caton of the Jack Caton Team was a real estate professional in the Pikes Peak area for thirty years and understands the nuances of the real estate business. Our understanding of real estate contracts and mortgage financing make us a uniquely qualified roofing contractor able to help real estate professionals and their clientele handle roofing challenges seamlessly.

INSURANCE

Initiating an Insurance Claim

When you call the insurance company to initiate your claim we strongly recommend that you call your insurance company’s claim department directly, not your insurance agent. You will find a list of all the major insurance company’s and their toll free claim lines among these resources. The claim department is there for a reason, the insurance company has systems in place to help expedite claims and they start with trained representatives in the claims department.

Along with the report and photos, a brief outline of what to say to the person on the claims desk when you call will be uploaded onto your dashboard in the JCRT system. You will want to have your policy number and member number, if applicable at hand when you call. The claims processor will ask what type of damage or the cause of the damage. If it is hail then just tell them hail, if it is just wind then just tell them wind. There are some instances when the damage was caused by a combination of hail and wind and if that is the case then tell them that it is damage from hail and wind. We don’t want you to incur two claims; one from hail that happened last week and possibly one from wind that happened a few months ago. If there are two claims there will be two deductibles and that’s not what you want.

Surprisingly, many insurance agents do not know much about the claims process. Some will suggest that you get several bids for the work you anticipate having done. This is not a requirement of any insurance company and it is a waste of everyone’s time. Most roofing contractors will agree to do the work for what the insurance company ultimately agrees to pay to put the roof, gutters and other parts of the property back into the condition it was prior to the even that caused the damage.

Calling in the Claim

1) For the best service and fastest response from your insurance company call their customer service claim line.

2) Explain that the roof has been inspected by your roofing contractor, The Jack Caton Team and that sufficient damage was found to warrant initiating a claim.

3) They will ask when the damage occurred? If you do not know for sure ask us or tell the claims representative that it was only discovered when the roof was inspected recently. They may ask what was damaged? The roof for sure but there may be some damage to the siding, paint and possibly the gutters and downspouts. They may set a date and time for an adjuster’s inspection right then or the adjuster may call you later to arrange the it. It is important to get the adjusters information: Name, Phone #, Time, and Date of adjuster’s meeting.

4) Magic words you need to mention: “I want my Contractor, The Jack Caton Roofing Team to be present at the adjuster’s inspection.” Reason for us to be there: You want to have representation for you as the home owner. We’ll get on the roof with the adjuster to make sure he or she is aware of all the damage as well as walk the property with them making certain that all the storm damage is noted. It is our experience that a homeowner gets a more complete claim when we are there at the time of the adjuster’s inspection. They will have to stick to the time they said they will be there. They can’t change the time unless they contact the contractor first.

5) Call Amy at The Jack Caton Roofing Team with adjuster’s meeting info (719) 338-1441 or enter it into the convenient JCRT Online System.

6) We will meet the adjuster and make sure that a thorough inspection is completed of the roof as well as the other components of the house that may have been damaged in the storm. When the adjuster’s inspection has been completed we will contact you regarding his or her findings as will the adjuster.

As a conscientious roofing contractor, we do complete inspections of the roof and other parts of the property when asked to do an inspection resulting. When the inspection has been completed, the property owner receives a full written report regarding the condition of the roof and other parts of the property, if applicable along with photos that show indications of the damage we found. We will issue a report even if there is no damage and will include a photo of the front of the house and a couple of the roof.

In some instances, the report will be sent within minutes of the inspection being completed and in others it may be a few hours before the report and photos are sent. If this is a roof that needs to be replaced and we believe that that there is sufficient damage to warrant initiating a claim and the property is under contract or pending closing, we may call you or your agent right away so the insurance company claims department can be called immediately and arrangements can be made for their adjuster to inspect the roof and other parts of the property. Even if we call you the report will still be sent along with the photos.

Among our credentials as a quality roofing contractor is our intimate knowledge of the real estate business. Jack Caton of the Jack Caton Team was a real estate professional in the Pikes Peak area for thirty years and understands the nuances of the real estate business. Our understanding of real estate contracts and mortgage financing make us a uniquely qualified roofing contractor able to help real estate professionals and their clientele handle roofing challenges seamlessly.

INSTALLATION

Preparing for the Installation

After we have received the approved paperwork and the deposit, our office sends purchase orders for the material and the roofing crew. If this is a job for which we will be paid at closing, we may ask for a deposit depending on the circumstances. When our team receives copies of the purchase orders we post the dates for the delivery and installation on the appropriate dashboard in the JCRT Online System and advise the homeowner and referral partners via email that both have been scheduled. To the best of our knowledge we are the only Colorado Springs roofing contractor to have an interactive system like the JCRT Online Job Tracking System

It is common practice for roofing company suppliers to use a conveyor belt to unload the material and stack most of it on the roof. The installation crew appreciates this because it eliminates the need for the workers to carry the heavy bundles up a ladder onto the roof and it prevents theft. When the material is delivered it is best that there not be any vehicles parked in the driveway. Their presence may hinder the unloading and we wouldn’t want anything to fall off the conveyor onto a vehicle. It is also smart to take fragile or delicately hung items off the walls so that they don’t fall off during delivery of the material or installation. Each bundle of material can weigh as much as seventy-five pounds. When the material reaches the end of the conveyor belt the unloader takes it by hand and drops it strategically on the roof. They do try to be as delicate as the process allows but it isn’t unusual for a slight jolt to occur that can vibrate through the house when the bundle is dropped. It’s better to be safe than sorry.

Many jobs include new roof vents and pipe jacks. These are delivered in a big box that isn’t very heavy. Instead of placing it on the roof where it may be vulnerable to the wind, it is generally left on the ground to the side of the house or garage. We have an arrangement with our suppliers that upon delivery of the material they will take photos of the material on the roof or ground and email them to us. We in turn upload the photos to the appropriate dashboard in the JCRT system and advise the homeowner that the photos are available for viewing. We do business with quite a few people who don’t occupy the property that is being re-roofed, so they don’t have the convenience of simply looking on the roof to see that the material has been delivered.

In many homes that were built prior to the 1950’s we find that the underlying decking is not plywood but what is referred to as Space Decking. Before the advent of plywood and more recently OSB or particle board for external use, roofers needed something to nail the shingles to and used one-inch thick wood in widths from four inches to eight inches. It isn’t unusual for this space decking to have gaps between the boards of up to two or three inches. Clearly it makes no sense to try to nail shingles into areas where there may be nothing for the nail to penetrate and hold. When the gaps between the boards is greater than 3/8 of an inch regional building code requires roofing companies to installed solid decking over the existing space decking. When this is the case the material will be unloaded onto the ground so that the new OSB decking can be installed prior to the installation of the shingles. Hand loading of the material is then required.

Free Inspection – Owner

Installing the New Roof

Far too many roofing contractors are negligent when it comes to keeping the customer and all other concerned parties informed regarding when the work is scheduled to be started and completed. We take pride in keeping folks informed. Our scheduling is done at least a week in advance unless it is a super rush job and we let the property owner and others know the expected dates for material delivery and installation.

The day prior to the installation we will remind all concerned, via email or telephone that the installation is to take place the following day. If the property is tenant occupied, we will make sure that the tenant is made aware providing we have the contact information. We will apologize ahead of time right here. Our crews, as many times as we ask them to do so, may not knock on the door and introduce themselves and let the occupant know that they are there to begin work. They are often equally reluctant to let the occupant know that they have completed the work and are leaving. We have a field supervisor who will introduce himself to the occupant and make sure that the work is done in a workmanship like manner and the grounds are left clean and free of debris. Our crews are independent contractors not employees. They are licensed and insured.

On the day of the installation we will pull a truck or a trailer up to the garage when possible into which the debris that is being torn off will be dumped. This will block the garage and driveway so make sure to have any vehicles you plan on using during the day out of the garage and off the driveway. Our roofing crews are conscientious professionals. They care about their work and about your property. They try to be careful about your shrubs and flowers items around the house. It is wise to move patio furniture away from the side of the house so that it isn’t in harm’s way if something should slide off the roof inadvertently. Removing the old roof down to the decking is required by Regional Building. The removal and installation of the new roof is hard dangerous work. Our roofers are good at what they do and are careful about their well-being. As they tear off the old shingles and install the new ones it may look as though they are being haphazard about where the debris goes. They are not. They want to get the old roof pulled off and dried in so that in the event of rain or some other weather event your home is not vulnerable to leaking. These roofers work like a well-trained team with very little dialogue or banter. Our crews are not allowed to smoke on the property nor are they allowed to play music. They want to get the job done as quickly and efficiently as possible.

As the job is wrapping up they will begin to pick up all the debris that hasn’t hit the truck or trailer picking up the small bits of material that may have fallen in the shrubs or lawn and using a magnet and their eyes to find as many of the nails that have fallen to the ground as possible. It isn’t unusual for one or more nails to escape detection, so we suggest that you be careful when kneeling in a flower bed or walking barefoot in the lawn after a roof installation.

There is just no getting around the fact that installing a new roof is noisy. When the old shingles are torn off the nails that held them on often remain nailed into the decking. It is faster and more efficient to simply pound these nails all the way into the decking rather than remove them. This involves a lot of banging on the roof for an hour or two and that’s before we begin to install the new shingles. If possible, it makes sense to try to not be home while this whole procedure is going on. It’s irritating and loud. If you have a dog that may be anxious because of the noise and activity, you may want to take it to a friend or it may be the perfect time to take the dog to the groomer. If you have a small baby, there isn’t really anything we can do to abate the noise. We will do all that we can to accommodate your schedule. Let’s work together so you are inconvenienced the least.

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